Health Service Model of Community Health Center in implementing National Health Insurance Program
Amirul Mustofa*, Sri Roekminiati, Damajanti Sri Lestari

Faculty of Administrative Science
Dr. Soetomo University
Surabaya - Indonesia

Abstract

One of the functions of a Community Health Center (CHC) in the implementation of a National Health Insurance (NHI) program is to become a first-rate health facilitation institution in providing health services. In reality, public health centers have not been able to perform this function optimally, due to: the limitations of paramedical personnel, medical personnel, medicines, and other supporting facilities. As a result, some CHC patients divert their service needs to the first private health facility. The problem is how the health care model should be developed by the CHC?. Research data analyzed with several theories, namely: service quality, health service, and local wisdom. The research method used is qualitative research with interactive model data analysis technique. The results showed that: i) health services implemented by CHC Batu - Batu City and CHC North Ponorogo - Ponorogo regency, using health service model with conventional services ranging from registration to check health from various types of diseases. The division of services has not been divided according to the type of health services addressed; ii) health services implemented by CHC Medokan Ayu - Surabaya City began registration has been divided according to the type of health services. Next, the patient will then go to the poly provided

Keywords: Community Health Center, National Health Insurance, and Health Service

Topic: Public Administration and Policy